Refund policy

 

* { margin: 0; padding: 0; box-sizing: border-box; } body { font-family: 'Segoe UI', Roboto, system-ui, -apple-system, sans-serif; background: linear-gradient(135deg, #f0f4ff 0%, #dbeafe 50%, #eef2ff 100%); color: #0b1a2e; line-height: 1.7; padding: 2rem 1.5rem; min-height: 100vh; } .policy-wrapper { max-width: 1100px; margin: 0 auto; background: #ffffff; border-radius: 32px; box-shadow: 0 20px 60px rgba(11, 43, 74, 0.10); padding: 3rem 3.5rem; transition: all 0.3s ease; border: 1px solid rgba(37, 99, 235, 0.06); } /* ----- HEADINGS ----- */ h1 { font-size: 2.3rem; font-weight: 800; color: #0b2b4a; margin-bottom: 0.2rem; letter-spacing: -0.5px; } .effective-date { display: inline-block; background: linear-gradient(135deg, #dbeafe, #eef2ff); padding: 0.3rem 1.6rem; border-radius: 60px; font-weight: 600; color: #1e3a8a; font-size: 0.9rem; margin-top: 0.3rem; border: 1px solid #b9cffa; } .effective-date i { margin-right: 8px; color: #2563eb; } h2 { font-size: 1.6rem; font-weight: 700; color: #0b1a2e; margin-top: 2.5rem; margin-bottom: 0.6rem; display: flex; align-items: center; gap: 0.6rem; background: linear-gradient(135deg, #f8fafc, #eef2ff); padding: 0.4rem 1rem; border-radius: 12px; border-left: 5px solid #2563eb; } h2 i { color: #2563eb; font-size: 1.4rem; } h3 { font-size: 1.2rem; font-weight: 600; color: #0b1a2e; margin-top: 1.6rem; margin-bottom: 0.3rem; padding-left: 1rem; border-left: 3px solid #2563eb; } p { font-size: 1.05rem; color: #1e293b; margin-bottom: 1rem; } .divider { border: 0; border-top: 2px solid #e9edf4; margin: 1.8rem 0 2rem 0; } /* ----- HIGHLIGHTED BOXES (BG colour highlight) ----- */ .highlight-box { background: linear-gradient(135deg, #f8fafc, #eef2ff); border-radius: 18px; padding: 1.2rem 1.8rem; margin: 1.2rem 0; border-left: 5px solid #2563eb; box-shadow: 0 2px 12px rgba(37, 99, 235, 0.06); } .highlight-box p { margin-bottom: 0.3rem; } .highlight-box strong { color: #0b2b4a; } .highlight-box i { color: #2563eb; } .highlight-warning { background: linear-gradient(135deg, #fef3c7, #fde68a); border-left: 5px solid #f59e0b; border-radius: 18px; padding: 1.2rem 1.8rem; margin: 1.2rem 0; box-shadow: 0 2px 12px rgba(245, 158, 11, 0.10); } .highlight-warning p { margin-bottom: 0.3rem; color: #78350f; } .highlight-warning i { color: #f59e0b; } .highlight-success { background: linear-gradient(135deg, #d1fae5, #a7f3d0); border-left: 5px solid #16a34a; border-radius: 18px; padding: 1.2rem 1.8rem; margin: 1.2rem 0; box-shadow: 0 2px 12px rgba(22, 163, 74, 0.08); } .highlight-success p { margin-bottom: 0.3rem; color: #064e3b; } .highlight-success i { color: #16a34a; } /* ----- LISTS (highlighted) ----- */ .info-list { list-style: none; padding-left: 0; margin: 0.6rem 0 1rem 0; display: flex; flex-wrap: wrap; gap: 0.3rem 1.5rem; } .info-list li { display: flex; align-items: center; gap: 0.5rem; font-size: 1rem; color: #1e293b; background: #f8fafc; padding: 0.2rem 0.8rem 0.2rem 0.5rem; border-radius: 30px; border: 1px solid #e9edf4; } .info-list li i { color: #16a34a; font-size: 0.9rem; } .info-list-blue li { background: #eef2ff; border-color: #b9cffa; } .info-list-blue li i { color: #2563eb; } .info-list-warning li { background: #fef3c7; border-color: #fcd34d; } .info-list-warning li i { color: #f59e0b; } /* ----- CARD GRID (highlighted) ----- */ .contact-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 1.2rem; margin: 1.2rem 0 0.5rem 0; } .contact-card { background: linear-gradient(135deg, #f8fafc, #eef2ff); padding: 0.9rem 1.4rem; border-radius: 16px; border-left: 4px solid #2563eb; transition: 0.2s ease; box-shadow: 0 2px 8px rgba(37, 99, 235, 0.06); } .contact-card:hover { background: linear-gradient(135deg, #eef2ff, #dbeafe); transform: translateY(-2px); box-shadow: 0 6px 16px rgba(37, 99, 235, 0.10); } .contact-card i { color: #2563eb; margin-right: 10px; font-size: 1.1rem; width: 1.2rem; } .contact-card strong { color: #0b2b4a; font-weight: 600; } /* ----- TRENDING KEYWORDS (highlighted) ----- */ .trending-pill { background: #eef2ff; padding: 0.3rem 1.2rem; border-radius: 40px; font-weight: 600; color: #1e3a8a; text-decoration: none; border: 1px solid #b9cffa; transition: 0.15s ease; display: inline-flex; align-items: center; gap: 0.3rem; font-size: 0.95rem; box-shadow: 0 2px 6px rgba(37, 99, 235, 0.06); } .trending-pill i { font-size: 0.7rem; color: #2563eb; } .trending-pill:hover { background: #dbe7fe; border-color: #2563eb; transform: translateY(-2px); box-shadow: 0 6px 16px rgba(37, 99, 235, 0.15); } .trending-wrapper { background: linear-gradient(135deg, #f1f5f9, #e9edf4); border-radius: 60px; padding: 0.8rem 2rem; margin: 2rem 0 1.2rem 0; display: flex; flex-wrap: wrap; align-items: center; gap: 0.8rem 2rem; border: 1px solid #dbeafe; box-shadow: 0 2px 10px rgba(37, 99, 235, 0.05); } .trending-wrapper .label { font-weight: 600; color: #0f172a; display: flex; align-items: center; gap: 0.4rem; } .trending-wrapper .label i { color: #2563eb; } /* ----- CLOSING & FOOTER (highlighted) ----- */ .closing { text-align: center; margin: 2.2rem 0 0.5rem 0; font-size: 1.3rem; font-weight: 700; color: #0b2b4a; background: linear-gradient(135deg, #eef2ff, #dbeafe); padding: 0.8rem 1.5rem; border-radius: 60px; border: 1px solid #b9cffa; } .closing i { color: #2563eb; margin-right: 10px; } .footer-note { display: flex; justify-content: space-between; flex-wrap: wrap; align-items: center; gap: 0.8rem; background: linear-gradient(135deg, #f1f5f9, #e9edf4); padding: 0.8rem 2rem; border-radius: 60px; margin-top: 2rem; border: 1px solid #dbeafe; } .footer-note p { margin: 0; font-weight: 500; color: #0f172a; font-size: 0.95rem; } .footer-note i { color: #2563eb; } /* ----- COMMITMENT HIGHLIGHT (extra) ----- */ .commitment-highlight { background: linear-gradient(135deg, #dbeafe, #eef2ff); border-radius: 24px; padding: 1.2rem 2rem; margin: 1.8rem 0; border: 2px solid #b9cffa; box-shadow: 0 4px 20px rgba(37, 99, 235, 0.08); text-align: center; } .commitment-highlight p { margin: 0; font-size: 1.1rem; font-weight: 500; color: #0b2b4a; } .commitment-highlight i { color: #2563eb; font-size: 1.3rem; margin-right: 10px; } /* ----- RESPONSIVE ----- */ @media (max-width: 800px) { .policy-wrapper { padding: 1.8rem 1.5rem; } .contact-grid { grid-template-columns: 1fr; } .info-list { gap: 0.2rem 0.8rem; } .info-list li { font-size: 0.95rem; padding: 0.2rem 0.6rem; } } @media (max-width: 500px) { .policy-wrapper { padding: 1.2rem 1rem; } h1 { font-size: 1.7rem; } h2 { font-size: 1.3rem; padding: 0.3rem 0.8rem; } .trending-wrapper { border-radius: 30px; padding: 0.8rem 1.2rem; } .footer-note { flex-direction: column; text-align: center; padding: 1rem; } .closing { font-size: 1.1rem; padding: 0.6rem 1rem; } .commitment-highlight { padding: 1rem 1.2rem; } .highlight-box, .highlight-warning, .highlight-success { padding: 1rem 1.2rem; } }

Return & Refund Policy

Effective Date: July 28, 2026

At Tavina Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return, replacement, or refund.

Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The item is unused, unwashed, and in its original condition.
  • All original packaging, tags, accessories, manuals, and invoices are included.
  • The return request is submitted within 7 days of receiving the order.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or delivered incorrectly:

  • Personal care and hygiene products after opening or use
  • Beauty products that have been opened or used
  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards
  • Digital products or downloadable content (if applicable)

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number
  • Product Name
  • Clear photos or videos showing the issue
  • A brief description of the problem

Our team will review your request and guide you through the next steps.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

  • Refunds for prepaid orders will be issued to the original payment method.
  • Processing times may vary depending on your payment provider or bank.

If your order was paid using Cash on Delivery (COD), additional information may be required to process an eligible refund.

Replacement Policy

Eligible products may qualify for a replacement instead of a refund if:

  • The product arrived damaged or defective.
  • You received the wrong item.
  • The product has a verified manufacturing defect.

Replacements are subject to product availability.

Return Shipping

If the return is due to our error (such as a damaged, defective, or incorrect item), we will provide instructions regarding the return process.

For returns requested for other eligible reasons, return shipping responsibilities may vary depending on the specific situation.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it may no longer be eligible for cancellation. In such cases, you may request a return if your order qualifies under this policy.

Late or Missing Refunds

If you have not received your approved refund:

  • Check your bank account or payment method.
  • Contact your payment provider or bank, as processing times may vary.
  • If you still need assistance, contact our customer support team.

How to Request a Return

To request a return or refund, please contact us with:

  • Full Name
  • Order Number
  • Registered Email Address
  • Product Name
  • Reason for Return
  • Supporting photos or videos (if applicable)

Contact Us

Website: https://tavinamart.co.in
Email: support@tavinamart.co.in

Business Hours:

Monday – Saturday 10:00 AM – 7:00 PM (IST)

Our Commitment

At Tavina Mart, we are committed to providing quality products, transparent policies, and responsive customer support. We review every return request fairly and work to resolve eligible cases as quickly as possible.

Thank you for shopping with Tavina Mart. We appreciate your trust and look forward to serving you again.

Trending now: Home essentials Wellness products Fitness accessories explore collections
Hassle-Free Returns – Tavina Mart

Tavina Mart – Indian online shopping store

customer support · support@tavinamart.co.in